Search our site

Translate this site

Business Support Home Page

AFA REDUCTION: Norfolk Fire and Rescue Service have been working with businesses to address the issue of false alarms over the last few years, seeing some reductions. We must continue to ensure that emergency resources are being used as efficiently as possible to deliver an effective response to real emergencies; and with the very high likelihood that these alarms are either false or caused by system or design problems, the Service, following consultation and consent will be introducing the changes from 1st June 2013.

The changes will reduce unnecessary risks to the public in three key areas:

  • Appliances, equipment and crews will be available for real emergencies rather than attending AFAs at factories, offices and other lower risk premises 
  • A reduction in the number of ‘blue light’ road traffic movements. 
  • Reduce the number of unnecessary

The changes will reduce the risk to the public by ensuring our fire appliances are more available for real emergencies.

Read more


ARSON REDUCTION: Dispose of all combustible materials away from the building; Ensure all exterior bins are locked and stored away from buildings.

EMERGENCY ACTION & LIASON WITH FIRE & RESCUE SERVICE: Make sure you have a robust emergency action plan in place and that staff are aware of what to do on discovery of a fire and what to do if they hear the fire alarm. Nominated persons to meet the fire service in the event of a genuine emergency. Keep an up to date contact person telephone list in the event of an emergency.

ELECTRICAL TESTING: Keep up to date with PAT and Electrical Installation Condition reports.


If you are storing or selling fireworks or other explosives further information can be found here.

FIRE RISK ASSESSMENT: Is an organised appraisal of your activities and premises to enable you to identify potential fire hazards, and to decide who (including employees and visitors) might be in danger in the event of fire, and their location. You will then evaluate the risks arising from the hazards and decide whether the existing fire precautions are adequate, or whether more needs to be done. It will be necessary for you to record your findings ( if you have five or more employees, a licence under an enactment is in force in relation to the premises, or an alteration notice requiring this is in force in relation to the premises), and to review and revise when necessary.

Fire Safety Risk Assessment Guidance:

An example of a suitable Fire Risk Assessment Document an be found here

How to complete a risk assessment can be viewed here

An example of a fire log book can be found here

If you are looking to appoint a competent fire risk assessor to carry out your fire risk assessment for you click here

Read more

Advice for businesses with kitchen extraction systems 

HOUSEKEEPING: Exit routes and doors should be readily available and free from obstructions; good way finding signage and lighting; robust fire safety training refreshed on a regular basis.

Find out about commercial training

A network of pipes connected to a water supply that allow water to be discharged from heat sensitive sprinkler heads. Many variations on a theme but basic principles are the same; detect fire, spray water, reduce heat, extinguish or control the fire. Sprinklers have been in use for over 100 years, 99% of all fires are controlled or extinguished by the sprinklers, 60% of fires are controlled by 4 sprinkler heads or less. It is possible to obtain up to 70% insurance discount. In most systems, only the head or heads near the fire operate – they don’t all go off at the same time like in the films!

Read more


If you have recently had a Business Support Visit from us, please take a few minutes to complete a very short customer satisfaction survey which will help us improve the service.

Direct Gov | Our Disclaimer | Norfolk County Council

Copyright ©2011 NFRS. All Rights Reserved. Hosted by Astutech